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D OCUMENT C ENTRE 432SLX
D
OCUSHARE
D IGI P ATH
S UMMARY
"Xerox has been our valued partner for 16
years," says Disario. "W e chose Xerox as a
core partner because of their product
offerings, their deep resource pool, and their
global reach. W e�ve established our common
goals and objectives so that it�s a win-win for
both companies."
Having accomplished the digital migration to
DocuShare, Disario anticipates more business
benefits from the partnership in the future.
"I really look forward to keeping up with Xerox
and pushing them to get their revolutionary
products out there so we can get to work.
Xerox is on the forefront. Y ou bet � I�m at their
doorstep as much as they�re at mine!"
It takes a visionary to know a visionary. Xerox
equally values its strong partnership with the
leaders at Honeywell, and is dedicated to
supporting the company� s proud century-old
reputation for innovation.
T
HE
C
HALLENGE
Honeywell� s challenge was quite visible
� eliminate stacks of thousands of different
product, marketing and engineering materials
that were created and stored in a multitude of
the Honeywell locations. "People didn�t even
know what was available to them," says
Joanne Disario, Manager of the Printing and
Services Center . "Useful documents were
stockpiled all over the place."
Improving access to those documents was
only part of the challenge. The other was cut-
ting the huge costs of printing, storing, and
shipping them, as well as reducing order ful-
fillment cycle time. The Printing and Services
Center produces 125 million impressions per
year . "Not only do we print materials, we fill
the orders for them. So we had a 12,000
square-foot warehouse filled with documents
ready to ship," explains Disario. "We would
print and store skids and skids of paper and
ship skids and skids of paper all over the
world."
Disario, a passionate and knowledgeable
Honeywell
Founded in 1885, Honeywell traces its
beginnings to an innovative device that
eventually became the world� s most popular
thermostat. For over a century, Honeywell has
been the world� s leading provider of control
solutions for buildings, homes, industry, and
aerospace. Today , Honeywell is a $24 billion
global enterprise, specializing in diversified
technology and manufacturing � fromaerospace
systems that enhance flight safety to consumer
products such as spark plugs, brake linings,
carpet fibers, and nylon resins.
The company employs 125,000 people in 95
countries and operates hundreds of facilities
throughout the world. Honeywell�s "Six Sigma"
manufacturing strategy involves a continuing
effort to capture growth and productivity
opportunities more rapidly by reducing defects
and waste in all of its business processes. It was
this philosophy that drove the company to
explore using web based technology for a more
cost-efficient and productive way to produce
and manage its enormous volume of sales,
marketing, and engineering documents.
advocate of leveraging technology to simplify
work processes, considers Xerox and
Honeywell a global "Co-Company ." Says
Disario, "W e depend on Xerox to give us a cen-
tralized, global approach to our requirements."
She and her Printing and Services Center
team eagerly embraced the digital and
Internet technologies that Xerox proposed.
"W e knew we could go digital and put the
power of the Internet behind our work," she
reports. "The way we were doing things was
very expensive and time consuming. We were
ready to take the leap with Xerox."
Xerox� s web-based DocuShare solution, incor-
porating the DigiPath software platform,
addressed the challenge of document visibility,
storage, and access immediately . "DocuShare
is extremely user-friendly, and it gives end
users online visibility of our information prod-
ucts," says Disario. Honeywell launched its
DocuShare intranet site in March of 1998, with
an initial offering of 2,000 documents.
Through DocuShare, Honeywell employees
and customers can browse the entire docu-
ment collection, determine what they need,
and use a simple "online shopping cart" to
place orders. "DocuShare provides great value
as a central point of access and helps us effi-
ciently manage getting orders to customers,"
Disario claims.
An integral element of Honeywell�s solution is
the Document Centre 432SLX. "W e�ve chosen
Document Centre 432SLX as a standard for our
employee business center use," Disario
explains. "It� s extremely reliable and very user-
friendly . Document Centre is a system that
supports our migration from analog technolo-
gy. We use Xerox�s FlowPort software to scan
paper documents to a local server, and it easi-
ly becomes a shared electronic document. "
To support the solution, Xerox Business
Services (XBS) provides professional account
associates to support the Printing and
Services Center in Phoenix and other
Honeywell printing facilities "We have more
XBS employees in the Printing and Services
Center than we do Honeywell employees,"
Disario laughs. "They provide service and
quality inspection, as well as on-site training
on Document Centres at our business centers.
This value add enhances our drive of going
digital. They are truly part of our team."
T HE S OLUTION
"Thousands of promotional and technical documents
were housed at different locations throughout the
corporation. There was no way to even see what
was available, so that knowledge was not shared."
"We now have more than 30,000 documents instantly
available with DocuShare. It provides a true window
of visibility for all of our employees, worldwide."
CLIENT P ROFILE
According to Disario, the "window of visibility"
provided by DocuShare has completely trans-
formed her business operation. "We�ve elimi-
nated geographical boundaries and opened
access � in Europe, Asia-Pacific, or any-
where � to important information that our
sales team uses every day ," she points out.
"And with DocuShare�s search capabilities,
users can search on a variety of attributes �
title, document number , key words, issue
date, or product name."
Today , more than 30,000 documents are avail-
able through DocuShare, ranging from engi-
neering drawings to marketing literature.
"Now people can actually see our information
and use direct online ordering, or they can
download material and print it right on the
spot," Disario notes. "W e were used to ship-
ping documents all over the world. Now
people have a choice. DocuShare is scalable
and expandable and gives us that single point
of access to our valued information."
Courtesy of DocuShare, Disario� s group has
reduced document storage space require-
ments by 70 percent, and order fulfillment
time by 80 percent. "It used to take up to six
weeks to fulfill some orders for documenta-
tion that shipped with Honeywell products.
Today , 90 percent of Printing and Services
Center orders are filled in one day, and 100
percent are filled in five days or less. And
along with all that efficiency , we�ve reduced
our operating costs by about 25 percent."
T HE R ESULTS
Joanne Disario
Manager of Printing
and Services Center
Honeywell
Phoenix, (ri)ona
Joanne Disario
Manager of Printing and Services Center
Honeywell
Phoenix, (ri)ona