1 8/23/2002 DocuShare Brief Customer ROI Overview 2 8/23/2002 Worldwide Customer Installations 3300 Servers at over 2000 Companies Span over 80 industries 400+ Wholesale Trade 880+ Service Industry 250+ Manufacturing 100+ Transportation, Communication, Utilities Sales in 61 countries Available in English, German, French, Italian. Brazilian Portuguese, Spanish and Japanese Over 750,000 seats Document Management standard at Xerox 300+ Servers 40,000+ users Xerox Field Information Center (TheFIC) 29 of Fortune “Top 100” use DocuShare We have a huge install base of DocuShare, 3,300 servers at over 2000 Global Organizations. Some of you might have heard of another DMS product called iManage, very popular in the Legal Industry these days. We are almost double their install base. [Review the rest of the slide] 3 8/23/2002 DocuShare delivers the right solutions Government & Education DocuShare was the first Web product in its category that meet the US Federal Section 508 compliance standard (American’s with Disabilities Act) without requiring customization Curriculum development, education library, grant development, distance learning, school to home communications State and county document/form distribution, HR/employment, Freedom of Information Act Finance & Insurance Automated filing, client records, policy review, HR records Policy/procedure manuals, enabler for Healthcare Companies to meet HIPAA (Health Insurance Portability and Accountability Act) guidelines Manufacturing Project documentation/collaboration, Product data management, policy/procedure manuals, HR Forms Marketing/sales information portal Legal, Retail & Media Comic/editorial distribution, invoices, credit applications Contracts & proposals, case documents, financial reports, expense reports 4 8/23/2002 DocuShare Customers Achieve Significant ROI Return on Investment (ROI) Savings primary in 3 areas Storage/Retrieval of Hardcopy Overnight Mail distribution Business Processes Application: eGovernment – Reduce pollution due to vehicle traffic Total vehicle mile reductions: 857K Pollutant reduction: 2.2 tons/year Nevada County CA Application: Digitize, store, and share claims and policy documents Saving up to $40,000 per year Eliminated paper file cabinets and reduced storage costs Algoma Insurance Applications: Legal contract storing & sharing; Intranet-published nondisclosures Projected 2 year savings: $262,000 Eliminated 37 steps in handling contracts Cisco Systems Application: Printing & Services Center publishes documents for instant download and on-line ordering by sales, marketing, and engineering worldwide Reduced operating costs by 25% Reduced storage requirements by 70% Reduced order fulfillment time by 80% Honeywell Customers achieve significant ROI DocuShare Reduces TCO for managing documents and content Satisfy low acquisition, deployment, and use costs Scale from workgroup to global enterprise DocuShare enables collaboration across the global enterprise Enhance productivity Provide user-level control Improve interdependencies of people, documents, and information DocuShare simplifies business processes with easy, flexible tools Accelerate ad-hoc & structured processes Distribute global information instantly We see our customer’s achieving significant ROI, and seeing this ROI quickly. The savings come in 3 areas: Convert from paper to digital and stop paying for space for the filing cabinets. Added bonus that now the info is available online, 24x7, to others on your network. Printing and mailing documents. It’s so expensive. So much easier to simply post to a secured DS site, so this type of saving is fairly easy to quantify. Business Processes. This gets a little more complicated and difficult to quantify. DocuShare helps in several areas. Reduces TCO for managing documents because it’s inexpensive, easy to deploy, easy to learn and use so there aren’t a lot of training costs involved. It allows for collaboration across global enterprise. The example of paper based documents is a good one. They exist only in one place. If needed in another, the original must be retrieved, FAXed or mailed, or scanned and emailed to the location where it is needed. This can only be done when there is someone there to handle the document. Think of the wasted productivity here. DocuShare simplifies business processes with easy, flexible tools. Work though the ROI examples. 5 8/23/2002 JPL: Global collaboration and project management Users: Globally distributed staff of engineers, scientists, contractors, administrators, accountants, customers, and senior JPL and NASA staff. Wide range of skills. Business Need: Collaborate on projects with schedules driven by alignment of the planets. Require fast, flexible project management environment with highly secure access. Project duration varies from several months to years. DocuShare Advantage: Project sites up and running in hours. Self administered by team members yet complies with US Government security requirements. Cross-platform, browser based access to CAD files from HP workstations, research data from Sun, Linux and other Unix machines, images from Macs, project schedules from PCs. Every project at JPL gets its own secure DocuShare site for collaboration, information storage, and project management. JPL create extremely secure sites, with centralized administration of site access and structure. At the beginning of a project (e.g. the Mars PathFinder project) the DocuShare administration team set up a fresh DocuShare site. Limited Customization: Minimized so people can easily navigate between sites without having to constantly “Relearn” their environment. Plus it keeps IT requirements and thus cost lower. Accounts: Only for those working on the project, ensuring the strictest security. Users cannot add new users to the site, and Guest access is shut off. Setup time: The whole setup process takes under a day, including any basic customization such as adding the program logo. This site lasts for the duration of the project, from several months to years, and becomes a “Virtual Home” for the staff working on the project. Workers can be co-located in Pasadena, or distributed around the world. USERS: Engineers, scientists, administrators, accountants, contractors, customers, and senior JPL and NASA staff FILE TYPES: Users store CAD files from HP workstations, research data from Sun, Linux and other Unix machines, images from Macs, Office documents from PCs.... Everything associated with the project is stored, shared, and instantly accessible. Any type, any platform: The demand on DocuShare is heavy: Manage any content type, make it accessible to any user, of almost any skill level, from any machine. Fortunately DocuShare excels in this kind of environment, which is one of it’s strong competitive advantages, and one of the reasons JPL have continuously increased their usage of and investment in DocuShare. 6 8/23/2002 Nevada County: Community Information Portal Users: County residents and employees in government departments who require access to detailed, current information Business Need: Reduce congestion and pollution resulting from residents visiting government offices to conduct routine business Reduce the cost and complexity of managing the county web presence Improve collaboration and information sharing between government agencies DocuShare Advantage: Provides traditional Web access while securing content integrity. Contributors have secure access to site to update and manage content from any Internet connection County officials can collaborate and share information in secure locations not accessible to the public. Let’s start with Nevada County. This is a small rural community in the sierra foothills. They built a community information portal so residents can find information on county services, check up on things like building permits, and get a holistic view of all the information and resources offered by the county. This was funded by a grant from the California Clean Air Board The site you see here is all running on DocuShare, with moderate customization to the UI. This is relatively easy to do in DocuShare because the UI is all template driven. 7 8/23/2002 America’s Cup Web site: Classic Content Management Users: Sailing enthusiasts worldwide looking for up-to-the-minute race information Business Need: Serve rich Web content to millions of viewers around the globe. Content created by a range of sources with varying Web publishing skills. Low overhead required to administer site. DocuShare Advantage: DocuShare provides traditional Web access while securing content integrity. Web masters have secure access to site to update and manage content from any Internet connection