Auburn University,  August �89 � June �93

Business Administration

4/2002 � Present

Allegiance Telecom, Inc.

Dallas, TX

Senior Network Engineer

�          LAN/WAN PROFILE:  Compaq Proliant Servers w/ NT 4.0/2000 Advanced Server, Sun Solaris 8.0, Exchange Server 5.5 sp4, SQL 7.0/2000, Compaq DeskPro Workstations w/ XP Pro, ArcServe Enterprise Backup, RightFAX Enterprise Server, SMS Server 2.0,Net I.Q., Clarify, Citrix Metaframe 1.8 & XP, Symantec Security Suite 8.0, Ghost.

�          Level III Network Support.

�          Assisted with LAN\WAN architecture.

�          Responsible for building, configuring, and mounting of all Compaq servers.

�          Architected company wide migration from Win 98, NT 4.0, Win 2000, to XP Pro.

�          Manager of Ghost creation and distribution.

�          Project owner of SMS, Symantec Security Center, Steel Belted Radius. Ghost, Net I.Q., Group Policy.

�          Provided Technical Training to Desktop Support and Helpdesk.

�          Managed acquisition & network migrations. 

�          Document all departmental policies, procedures, and topologies.

�          Administer and maintain Exchange Server.

�          Offer possible network enhancements and upgrades

�          Create inventory/asset management processes.

�          Monitor and maintain LAN security and integrity.

�          Forecast capacity and bandwidth utilization.

�          Provide weekly performance and utilization reports.

�          Assisted with Department Procurement.

�          Considered a �Team Lead�!

12/2001 � 4/2002

Capital One Auto Finance, (Contract)

Plano, TX

Project Engineer

�          LAN/WAN PROFILE:  Compaq Proliant Servers w/ NT 4.0/2000 Advanced Server, Sun Solaris 8.0, Exchange Server 5.5 sp4, SQL 7.0/2000, Compaq Deskpro Workstations w/ 2000 Pro, Cisco Switches & Routers, Checkpoint Firewall, Veritas NetBackup, RightFAX Enterprise Server, Compaq Insight Manager, HP Openview.

�          Project Scope:  Install, test, and manage implementation of Sun StorEdge L700 Tape Library with Veritas NetBackup Datacenter.

�          Built exact copies of all NT\UNIX production servers, matching CPU, Memory, RAID, and Clustering for the purpose of bare metal restore testing.

�          Documented Project Plan for IT Department.

�          Work with Sun and Veritas product support engineers for problem resolution.

�          Provide status/progress reports to company officers.

�          Implemented workflow and process that decreased project length by two months.

�          Resolve application issues not fixed by product specialists.

�          Ensured an open line of communication between managers and engineers.

�          Assisted wherever project needed additional resources.

2/2000 � 7/2001

RC Computing

Garland, TX

Technology Specialist

�          LAN/WAN PROFILE:  Ethernet, xDSL, IBM eServers w/ NT 4.0, Snap Servers, Exchange Server 5.5 sp3, SQL 7.0, IBM Clone Workstations w/ Win9x/2000 Pro, Cisco Switches & Routers, IBM Telephony Server, RightFAX Enterprise Server, What�s Up Gold, IIS, HomeSite, Goldmine, QuoteDesk, Docushare, FlowPort, Text Bridge Pro, PaperPort, MS Office.

�          Managed 2 office moves of 50 individuals, including design of office space layout.

�          Negotiated pricing with vendors for computer equipment, phones and services.

�          Created and implemented processes for new hire and termination system changes.

�          Documented server system design.

�          Set-up and configured multiple Cisco routers and switches for B2B, B2C VPN.

�          Designed standard desktop images for 4 departments.

�          Streamlined support process through the use of a trouble ticketing system.

10/1998 � 2/2000

The Mailbox, Inc.

Dallas, TX

Network Manager

�          LAN/WAN PROFILE: Compaq Proliant Servers w/ NT 4.0, Compaq Deskpro Workstations w/ Win9x/2000 Pro, Exchange Server 5.5 sp3, SQL, MS IIS, Cisco VOIP Telephony System, MAC OS9 Power PC�s, Cisco PIXX Firewall, Cisco Switches & Routers, Shiva LAN Rover, Cisco Secure, Veritas NetBackup, J.D. Edwards, Tivoli, MS Office, Crystal Reports,

�          Designed and upgraded network cabling for 500 stations.

�          Installed and configured Windows 2000 server and clients.

�          Created project plan for future enhancements.

�          Document all departmental policies, procedures, and topologies.

�          Administer and maintain e-mail (including POP3, SMTP, IMAP).

�          Research possible network enhancements and upgrades

�          Configure and install all Cisco products

�          Assist with product development

�          Monitor and maintain LAN security and integrity.

�          Responsible for departmental budgeting, forecasting, staffing, cost control.

9/1997 � 10/1998

Patient Physician Network (PPN)

Plano, TX

Network Manager

• LAN/WAN PROFILE:  IBM NetServers w/ NT 4.0, IBM RISC 6000 Server w/ AIX v4.2, AS400, IBM Firewall for AIX, Exchange Server 5.0, Lotus Notes, IBM 8235 Access Server, IBM PC Workstations w/ Win9x,MS Project, Visio, MS Office.
• Managed all aspect of the MIS department.
• Negotiated pricing with vendors for computer equipment, phones and services.
• Documented Project Plan for IT Department.
• Created and maintained budget for IT department.
• Created and implemented processes for new hire and termination system changes.
• Documented server system design.
• Responsible for employee technology training